Digital services
Website, app and software development fees are generally non-refundable once planning, coding, deployment or support work has started.
Policy
Refund Policy
Effective date: 24 May 2026. Refund handling depends on service type, usage and project stage.
Subscriptions
Subscription refunds may be considered for duplicate payments, billing errors or service activation failures reported within 7 days.
App purchases
Play Store purchases and refunds are handled according to Google Play policies unless separately invoiced by Hisoft.
How to request
Email info@hisofttechnology.com with invoice number, payment date, registered phone number and reason for the request.
Processing
Approved refunds are processed to the original payment method or another agreed method within a reasonable banking period.
Non-refundable items
Domain names, hosting, third-party licenses, ad spend, SMS credits, completed milestones and customized deliverables are non-refundable.